Support & tickets

Need a hand? Open a support ticket from the CLI, the portal, or just by sending an email. Every channel lands in the same place, and replies come back to you by email so you can follow the thread wherever you are.

Open a ticket from the CLI

bootload ticket create --subject "TLS cert stuck on pending" --message "demo.example.com has been pending for an hour"

Optional flags:

--severity low|normal|high|critical — how urgent it is (default normal).
--service <name> — tie the ticket to a specific service in the project, so the crew has context.

Email us

Prefer email? Write to one of these and a ticket opens automatically, attributed to your account if you mail from your registered address:

support@ahoy.bootload.io — general help.
abuse@ahoy.bootload.io — report abuse (handled with high priority).
privacy@ahoy.bootload.io — privacy and data requests (high priority).

You don't need to be logged in to email us — and you'll get replies in the same thread.

Track and reply

bootload ticket list           # your tickets
bootload ticket show <id>       # the full conversation
bootload ticket reply <id> --message "tried that — still pending"
bootload ticket escalate <id>   # bump the severity if it's getting urgent
bootload ticket close <id>      # close it when you're done

The portal has the same view under support, and when the crew replies you get an email with a link straight to the ticket.

Severities

Severity	Use it for
`low`	questions, suggestions, nice-to-haves
`normal`	something's off but you have a workaround
`high`	a service is degraded or an abuse/privacy matter
`critical`	production is down and there's no workaround

Pick the level that matches the impact — it helps us triage. You can always escalate later if things get worse.